Key takeaways Banks are shifting marketing budgets to digital. Nearly 62% of bank marketing spend now goes to online channels. Social media is a primary source of financial advice for younger generations. Many customers use social media to learn, research, and make decisions, making it a trust-building opportunity. Compliance and governance are non-negotiable. Banks need clear policies, approval workflows, and monitoring to use social media safely at scale. Tools like Hootsuite Social OS make this easier to manage. Choosing the right platforms and content types matters more than being everywhere. YouTube, LinkedIn, and Instagram consistently perform for banking audiences. Why should banks be on social media? Banks should be on social media because it’s where people learn about money, compare institutions, and figure out who they trust. Beyond visibility, an active social presence drives real business outcomes like lead generation, customer retention, and brand awaren...
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